Delivery and Processing
Delivery times shown for FusionX services are estimates rather than guarantees. Orders may remain pending or processing while a service is queued, while demand is high or while a social platform update is being handled.
Do not place a second order for the same profile, username or link before the first order is finished. Overlapping orders can make delivered quantities difficult to measure and may delay processing.
Before You Submit an Order
- Confirm that the Instagram username and profile are correct.
- Keep the selected profile public and do not change its username while the order is active.
- Read the package, billing interval, add-ons and total shown at checkout.
- Use a payment method you are authorised to use.
Cancellation and Refund Rules
Once an order has been submitted to the processing system, it normally cannot be cancelled or refunded simply because the customer changes their mind or considers processing too slow. A private, removed, lost, renamed or otherwise changed target profile may be ineligible for a refund.
If an order is non-deliverable, cancelled by the processing system or completed only in part, the affected undelivered portion may be returned or credited where applicable. The exact outcome depends on the recorded order status and the terms shown for the selected service.
Platform Changes and Delivery Issues
Instagram and other social platforms can change their systems without notice. These changes may affect start times, delivery speed, retention or service availability. A processing delay alone does not automatically create refund eligibility.
Refill Coverage
Refill requests become available 24 hours after delivery completion. Completed follower deliveries remain eligible through day 30, while completed likes deliveries remain eligible for life. Eligibility is tracked separately for each delivered service, and requests can be submitted from the order-tracking page while the original username, profile and posts remain public and unchanged.
Requesting Help
Contact support@smbpanel.net with your order reference, Instagram username, payment date and a concise explanation. Do not send passwords, authentication codes or complete payment-card details.
For status questions, first use the order tracking page. For the complete contractual rules, read the Terms & Conditions.